FAQ

 

Frequently Asked Questions (FAQ)

 

  • How do I use the exfoliating mitt?

To get the best results, follow these simple steps:

  1. Take a hot shower or bath for at least 5–10 minutes to soften your skin. Don’t use soap or oils during this part—just water!

  2. Wet the mitt and wring it out, then place it on your hand.

  3. Gently rub your damp skin in long, firm strokes. You’ll start to see dead skin rolling off—so satisfying!

  4. Rinse your skin and apply a light moisturizer to lock in hydration.

Pro Tip: Use 1–2 times a week for glowing, baby-soft skin!

 

  • Can I use body mitt on my face?

Nope—this mitt is designed for the body. For your face, we recommend using our  Face  Exfoliating Mitt, specially made with more delicate fibers for facial skin.

  •  How often should I exfoliate?

Once  a week is perfect! Over-exfoliating can irritate your skin, so let your body rest and rejuvenate between uses.

 

  • Do I need to use soap or scrub with the mitt?

Not at all. In fact, don’t use soap, oil, or lotion before exfoliating—it reduces the effectiveness. The magic happens with just water, heat, and our mitt.

  •  How do I clean the mitt?

After each use:

  • Rinse it thoroughly with warm water (no soap necessary).

  • Hang it up to air dry.

  • Avoid washing it in the machine to preserve its texture.

 

  • How long does one mitt last?

With regular use and proper care, your mitt should last around 2–3 months. You’ll know it’s time to replace it when the texture becomes too soft or worn.

 

  • What is it made from?

Our mitts are made from premium Turkish silk viscose, known for its natural exfoliating power and gentle touch on the skin. No harsh chemicals, no nasties—just pure, skin-loving goodness.

 

  • Is it eco-friendly?

Yes! Our mitts are reusable, made from sustainable materials, and completely plastic-free. One mitt = way less waste than disposable exfoliating products.

 

  • How quickly can you answer my question?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

 

  • Can I change my shipping address after my order has been placed?

Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

  

  • How long is the processing period?

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

  

General Shipping Information

Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. E-Packet is our primary carrier for U.S customers and for customers in countries/regions such as Canada, Europe, UK, Australia, New Zealand etc. Depending on where you live, packages are delivered within 5~25 days from the date of shipment.

 

Need more help? Feel free to [contact us] or reach out on Instagram,  info@glowingskingeneration. We’re always happy to chat!